Shifts
Each shift consists of a squad that works together for 12 hours a day over an extended period of time. Squads are to be designed to provide a comparable experience to each. Although the squads develop their own personalities, every employee must remain focused on the fact that all of the squads and administration make up the team that is Emergency Communications. It is good for squads to develop relationships within, but they must ensure that the overall team effort is the priority.
Squad Supervisors are given the freedom to operate their shifts and make critical decisions, but they must do so within the guidelines set by the administration in order to provide consistent, quality service for every call. Being a member of a team also requires that you be at your best.