A communications center is by nature a noisy environment. With several call takers on the phone and dispatchers talking on the radio, there is inherently a high noise level that comes with the profession. We must work to reduce the noise volume within the Center by improving our communication methods and arrangement of the center to best facilitate the passing of information.
Call-Taking Procedures
The Administration is working to improve call-taking procedures so that the dispatcher and the field units have information in a timely manner, as well as looking into space and equipment enhancements. Communications Officers, from the rookies to the Squad Supervisors, need to work to maintain a calm, reduced noise workplace even during the worst of situations.