- About Us
- Philosophy, Values & Expectations
Philosophy, Values & Expectations
We have shown the ability to handle large scale emergencies on a regular basis; we have been awarded national certifications for our ability to perform within recognized standards.
Each of our customers will form an opinion of the entire Center based on an individual's performance. Customer service is measured by the attitude and professionalism of the Communications Officer, along with the accuracy and speed of the response. Through leadership providing proper discipline, the entire team concept will develop and provide for a workplace environment that enhances productivity while allowing employees to have fun and take pride in their work. This is how a job is changed into a profession, and professionals in Telecommunications are considered the elite of the industry.
As we live and breathe these values, we will take ourselves to the next level and be an example for our peers to model.
The most important aspect of 911 Telecommunications is accuracy. We must get the location of the emergency correct
The most difficult thing that we must ensure that is preserved is customer service.
In order to maintain a stable work environment, we must have discipline.
A communications center is by nature a noisy environment.
Leadership begins with the Administration.
Our customers span a very wide range, from citizen calls for basic services, citizen calls for emergencies, administrative calls, radio contact with field units and daily interaction with other government officials within the building.
We are employed by the Town of Plainfield/Hendricks County to provide communications services to the public and the field units. We must demand of ourselves the highest productivity level possible each and every day.
to be a professional, you must realize that you need proper rest and stress relief from this position.
Communications Officers need to be aware of the speed in which they can gather the proper information and send it to the responding personnel.
Each shift consists of a squad that works together for 12 hours a day over an extended period of time. Squads are to be designed to provide comparable experience to each.