In 2010, the Center received 227,832 emergency
and non-emergency calls. Of those, police departments in the county
responded to 139,700 runs and fire departments responded to 12,061
for a total of 151,761 total runs; that is an average of 416 per day
or over 17 per hour. There was an 8.5 percent decrease from 2009 for
total runs as police runs were at a 4.8 percent decrease from 2009.
The dispatchers handling the emergency calls
and dispatching the emergency response services are well trained,
qualified and dedicated professionals. All Dispatchers are CPR
certified, and are certified as Emergency Medical Dispatchers, which
qualifies them to provide pre-arrival instructions to the sick and
injured. Employees are certified to operate the computer for BMV
files and National Crime Information Center wanted files. Mandatory
ride-along is included in the ongoing training for the dispatcher.
They must ride along with the police officers and fire/EMS.